The products we offer today have been passed through a strict selection process, in which we value quality, durability and innovation.
QueChiva warrants all products against defects in materials and workmanship under ordinary consumer use for a period of six months from the date of the original retail purchase. During these warranty periods, if a defect arises in the product, and you follow the instructions for returning the product, QueChiva will at its option, to the extent permitted by law, either (i) repair the product using new or refurbished parts, at QueChiva’s expense; (ii) replace the product with a new product that is equivalent to the product that is to be replaced; or (iii) refund to you all or part of the purchase price of the product. QueChiva shall have no obligation to repair, replace, or refund until defective product is returned to QueChiva. A replacement product assumes the remaining warranty of the original product or thirty (30) days from the date of replacement or repair, whichever period is longer. When a refund is given, the returned product becomes QueChiva’s property.
If the item you have purchased is damaged, please contact our customer service department immediately and we will gladly assist you.
Our commitment is to offer you the best shopping experience.